Free spins for existing customers are promotions offered to people who already hold an account, such as opt-in spins, reward schemes and prize games, rather than the welcome offer for new sign-ups. They are less predictable than welcome offers, depend on your marketing choices, and are shaped by UK rules introduced in 2025 and 2026. This page explains how they work, what they are worth and what to check.
Welcome offers are for new customers only; existing-customer spins come through opt-in promotions, rewards schemes and prize games.
You only receive offers by email, text or phone if you opted in for that product and channel (rule in force since 1 May 2025).
Since 19 January 2026, wagering is capped at 10x and a promotion can’t mix slots with betting, bingo or lottery.
Value any spins at their stake: 10 spins at 10p are £1 of play, not £1 of winnings. 18+, terms apply.
Who qualifies
Existing account holders, per each promotion’s terms
How offered
Promotions page, app, opted-in marketing
Marketing consent rule
Per product and channel since 1 May 2025
Wagering cap
10x since 19 January 2026
Mixed-product promotions
Banned since 19 January 2026
Partner existing-customer offers we promote
None; welcome offers only
What free spins for existing customers are
A welcome offer is a one-off deal for someone opening an account. Once you have used it, or once you have held an account for a while, you are an existing customer and the welcome offer is closed to you. Existing-customer free spins are the promotions casinos use after that point. They come in several shapes, and most require you to opt in or to have agreed to marketing.
Types of free spins for existing customers
Type
How it usually works
What to check
Opt-in spins promotion
Stake a set amount on named slots, receive a number of spins
Qualifying stake, spin value, eligible games, expiry
Reward or loyalty scheme
Points or coins from play swapped for spins or prizes
How points are earned and whether they expire
No-stake prize games
A daily wheel or instant game that can award spins or cash
Eligibility, prize types, whether winnings are cash
Tournaments or races
Leaderboards on selected slots with prize pools
Entry conditions and how places are scored
Personal offers
Spins sent by email or app message
Your marketing preferences and the offer’s own terms
The mechanics of the spins themselves are the same as in any offer: a fixed stake per spin, usually 10p, on games the casino chooses. Our page on how free spins work on slot machines covers the basics, and free spins on slots explains offer spins in general.
What our partners list for existing customers
We only promote our partners’ welcome offers, because existing-customer deals change too often to describe accurately. Their app store listings do describe ongoing features, which give an idea of what current players can expect. These come from the listings, not from offer terms, so check each casino’s promotions page for current conditions.
Ongoing features named in our partners’ app store listings
Casino
Features named in the listing
Coral Casino
Smart Rewards, Rewards Grabber and Coral Coins promotions; free-to-play games with real-money prizes
Ladbrokes Casino
Free-to-play games including Instant Spins and a daily prize wheel; LadBucks reward currency used on arcade games
PlayOJO
OJOplus money back on every bet
Casumo
Reel Races; The Adventure and Trophy Collection rewards
10bet
Not described in the listing; check the promotions page
Why you may not see existing customer offers: marketing consent
Since 1 May 2025, remote casino, betting and bingo operators must let you choose marketing by product (casino, betting, bingo) and by channel (email, text, phone) when you register, with every option off by default. Existing customers were asked to confirm their choices when they next logged in. If you didn’t opt in to casino marketing by email, you won’t get casino spins offers by email.
That is a protection, not a loophole to work around. The Commission’s page on how to stop getting gambling marketing texts and emails (opens in a new tab) explains how to change your preferences either way. You can still see public promotions on the casino’s promotions page without opting in to marketing.
Casinos must also stop marketing and stop new bonus take-up where they see strong indicators of harm, a requirement in force since 12 February 2023. If offers dry up after a check-in from the casino, that may be why.
UK rules that changed existing customer free spins in 2025 and 2026
What existing customer free spins are really worth
Existing-customer promotions often ask you to stake something first. To judge them, compare the average cost of the qualifying play with the stake value of the spins. The example below is illustrative, not a real partner offer.
Illustrative opt-in offer: stake £50 on selected slots, get 20 spins at 10p
Item
Amount
Long-run average at 96% RTP
Qualifying stakes
£50
Costs £2.00
Spins received
20 × 10p = £2 of stake value
Returns about £1.92
Net effect if you would not otherwise have played
About 8p cost on average, with a wide range either way
Net effect if you would have staked £50 anyway
About £1.92 returned on average
The lesson is simple: an offer that asks you to stake more than you planned isn’t a saving. It only helps if it attaches to play you would have done regardless. The slot cost calculator works out the cost of a planned session, and how long does £100 last on slots shows how stake size changes it.
Daily free spins, expiry and claiming windows
Many current-player promotions are daily or weekly, with short claiming windows. Ladbrokes’ welcome offer shows the format: 50 spins a day for 10 days, each day’s spins claimed before 23:59 and valid for 7 days. Once day ten has passed, you are an existing customer and the offer ends. Unclaimed or unused spins simply lapse; they are never converted to cash.
Check the claim deadline and the use-by period separately; they are often different.
Spins usually play at a fixed stake and on named games only.
Winnings may be cash or bonus funds; any wagering is capped at 10x.
Don’t log in just to avoid losing spins if you hadn’t planned to play.
Slot tournaments and reel races for existing customers
Tournaments rank players on selected slots and pay prizes, sometimes including spins, to the top places. Casumo’s app listing names Reel Races. Scoring rules vary: some rank the biggest single win relative to stake, others total wins. Because prizes go to the best results among many entrants, most players win nothing extra, and tournaments can encourage faster or longer play than you intended. Read our slot tournaments guide before taking part.
Myths about free spins for existing customers
Myth: loyal players get better odds. Every account plays the same game version; rewards are paid outside the game.
Myth: complaining or threatening to leave earns spins. Offers depend on the casino’s schemes and your marketing choices, not bargaining.
Myth: spins sent after a losing run mean a win is coming. The game has no memory, and the casino can’t change outcomes.
Myth: opening a second account gets the welcome offer again. Welcome offers are for new customers only; duplicate accounts break the terms.
How to find and claim existing customer free spins
Log in and open the casino’s promotions or rewards page in the app or on the website.
Opt in to any promotion you want before playing; most don’t apply retroactively.
Read the qualifying stake, eligible games, spin value, claim window and expiry.
Check whether winnings are cash or bonus funds and the wagering, which can’t exceed 10x.
Review your marketing preferences if you want offers by email or text, or turn them off if you don’t.
If you already hold an account with a casino, its welcome offer is closed to you. If you are new to one of our partners, these are the offers available. We don’t list existing-customer deals because they change frequently.
Ladbrokes Casino: play £10 on slots, get up to 500 free spins, as 50 a day for the first 10 days. 18+, new customers, from 14 November 2025 until further notice. 10p spins on selected games, claim before 23:59 each day, valid 7 days, no wagering. Prepaid cards, PayPal, Paysafe, Neteller, Skrill and Moneybookers deposits don’t qualify.
Coral Casino: bet £10 on slots, get 100 free spins. 18+, new players, 1 October 2026 to 1 February 2027. 10p spins on selected games, accept within 48 hours, valid 7 days, no wagering. Neteller, PayPal, Paysafe, Skrill, prepaid cards and certain debit cards are excluded.
PlayOJO: 80 free spins on Big Bass Bonanza at 10p each with a first deposit of £10 or more. 18+, new UK customers excluding Northern Ireland. No wagering; winnings paid in cash; can’t be combined with other offers.
Coral and Ladbrokes are both operated by LC International Limited, so being an existing customer of one may affect eligibility at the other; read the terms. See Ladbrokes slot bonus, the slot welcome bonus page and the slot offers hub for more.
These are new-customer welcome offers, not existing-customer deals; our partners’ current-player promotions change often, so check each casino’s promotions page. 18+, terms apply.
Coral and Ladbrokes are both run by LC International Limited (Entain). If you already hold an account with one Entain brand, you may not be able to open a new account with another; check the terms before signing up.
Significant terms: 18+. New customers only, from 14/11/25 until further notice. Certain deposit methods excluded. Deposit and spend £10+ on slots for 50 free spins a day during the first 10 days after first deposit and registration (max 500, £0.10 each, selected games, claim before 23:59 each day, valid 7 days). No wagering. Prepaid cards, PayPal, Paysafe, Neteller, Skrill and Moneybookers deposits do not qualify. Restrictions and T&Cs apply. GamCare.org.uk
Read the Ladbrokes reviewLicence: LC International Limited, UKGC account 54743. Offer checked 5 October 2026.
Significant terms: 18+. New players only. Offer runs 01/10/2026 to 01/02/2027. Deposit (certain types excluded) and bet £10+ on slot games to get 100 free spins (selected games, £0.10 each, 48 hrs to accept, valid 7 days). No wagering on free spin winnings. Deposits by Neteller, PayPal, Paysafe, Skrill, prepaid cards and certain debit cards do not qualify. Restrictions and T&Cs apply. GamCare.org.uk
Read the Coral reviewLicence: LC International Limited, UKGC account 54743. Offer checked 5 October 2026.
Significant terms: 18+. New UK customers (excluding Northern Ireland). First deposit only. Minimum deposit £10. 80 free spins on Big Bass Bonanza, £0.10 each. No wagering requirements; winnings paid in cash. Cannot be used with any other offer. Only available to players who arrive through the designated offer link. Full T&Cs apply. GamCare.org.uk
Read the PlayOJO reviewLicence: Skill On Net Limited, UKGC account 39326. Offer checked 5 October 2026.
18+. Gambling should be entertainment that costs money, not a way to make it. Decide a budget before you play: plan a slot budget. Free, confidential help: National Gambling Helpline 0808 8020 133.
Frequently asked questions
Can existing customers get free spins?
Yes, existing customers can get free spins, but not through the welcome offer. Current players usually receive spins through opt-in promotions on the casino’s promotions page, reward or loyalty schemes, prize games and personal offers sent to channels they agreed to. Each has its own terms on qualifying stakes, eligible games, spin value and expiry. Offers vary by player and change often, so check the promotions page while logged in. Our page on free spins on slots explains how offer spins work in general.
Why am I not getting free spins offers by email?
You may not be getting offers by email because you haven’t opted in to casino marketing on that channel. Since 1 May 2025, UK operators must ask you to choose marketing by product and by channel, with everything off by default, and existing customers were asked to confirm at their next login. Casinos must also stop marketing where they see strong signs of harm. You can change your preferences in your account settings. Our slot machine safety tools guide covers the other account controls.
Do existing customer free spins have wagering?
Some do and some don’t, so read each offer’s terms. Our three free spins partners pay welcome-offer spin winnings with no wagering, but existing-customer promotions are set separately and may differ. Since 19 January 2026 no UK-licensed casino can require more than 10 times the bonus amount, so £5 of spin winnings would need at most £50 of further play. Older reload deals with 35x or more are no longer allowed. Our free spins winnings page explains cash versus bonus winnings.
Can I get a casino welcome offer again as an existing customer?
No. Welcome offers are for new customers only, and opening a second account to claim one again breaks the terms and can lead to the account being closed under the casino’s rules. Coral and Ladbrokes are both run by LC International Limited, so holding an account at one may affect eligibility at the other. Read the eligibility section before signing up anywhere new. The slot welcome bonus page explains how welcome offers are structured.
Are “bet on sport, get casino spins” offers still allowed?
No. Since 19 January 2026, a single promotion in Great Britain can’t include more than one type of gambling product, so a sports bet that earns casino spins, or a bingo deposit that triggers slot spins, is no longer allowed. Each promotion must stay within one product. This matters most to customers of brands with a sportsbook, such as Coral and Ladbrokes. Casino-only spins offers remain permitted, with wagering capped at 10x. Our UK slot machine rules guide lists the related changes.
What are daily free spins for existing players?
Daily free spins are small batches of spins offered each day, often through a prize wheel, an opt-in promotion or a reward scheme, usually at 10p each on named games. Five spins at 10p a day add up to £15 of stake value over 30 days, which returns about £14.40 on average at 96% RTP. They often need claiming by a daily deadline and lapse if unused. Don’t log in just to avoid losing them. Our daily free spins page explains the format.
Do loyalty schemes give better odds on slots?
No. A loyalty or reward scheme pays you something outside the game, such as points, coins, spins or money back, but every player gets the same game version and the same RTP. The casino can’t change a slot’s results for loyal players, and doing so would breach the technical standards the game is tested against. A scheme’s value is a small reduction in the cost of play, not a change in your chances. Our are slot machines rigged page explains how fairness is tested.
How do I claim free spins as an existing customer?
To claim existing-customer free spins, log in, open the promotions or rewards page and opt in before you play, because most promotions don’t apply to play done before opt-in. Then read the qualifying stake, eligible games, spin value, claim window and expiry, and check whether winnings are cash or bonus funds. Spins normally appear in the game or a rewards area once credited. If they don’t, contact support with the offer name. Our how to claim free spins guide covers each step.
Are slot tournaments a good way to get free spins?
Slot tournaments can award spins or cash to the top finishers, but most entrants win no prize, so they are a weak way to get spins. Scoring rules vary: some rank your biggest win relative to stake, others count total wins, which rewards staking more. That can push you to play faster or longer than planned. Treat entry as part of your normal budget, not a reason to raise it. Our answer to do slot tournaments work explains the scoring systems.
Can a casino stop giving me free spins?
Yes. Promotions are discretionary, and a casino can stop offering them to you, especially if its checks suggest gambling may be causing harm, which UK rules require it to act on. It must stop marketing and new bonus take-up where there are strong indicators of harm. Changing your marketing preferences, setting limits or self-excluding will also end offers. What a casino can’t do is change the terms of a promotion unfairly after you have opted in. Our slot complaints and ADR page explains how to dispute that.
Gambling can be addictive. Free, confidential help is available 24 hours a day from the National Gambling Helpline on 0808 8020 133. Visit GamCare.org.uk and GamCare, or block yourself from all UK-licensed gambling sites with GAMSTOP.
This site contains adverts. We may earn commission when you sign up through our links. Advertiser disclosure.
We use no tracking cookies. We store one item in your browser to remember this notice. Casino sites may set their own cookies after you follow an advert link. Cookie policy
